Welcome to ICMSA

ICMSA operates 8 drinking water systems throughout Indiana County, PA. We strive to provide superior customer service across our wide customer base while ensuring that all public drinking water meets the standards of the Safe Drinking Water Act.

In addition to the 8 drinking water systems, ICMSA owns and operates 14 wastewater systems in Indiana and neighboring counties. Our mission is to collect and treat wastewater in the most efficient manner to ensure the protection of public health and our environment

ICMSA aims to be a trusted leader in water management, water quality, system resiliency as well as environmental stewardship.


July 15, 2024

Voluntary Water Conservation Notice

Indiana County Municipal Services Authority is asking its customers to voluntarily conserve water by limiting non-essential water use. Conservation tips include: forego watering lawns or washing cars, flush toilets less often, wash only full loads of laundry or run the dishwasher only when it is full, turn off the tap while brushing teeth or washing dishes in the sink, or set up a rain barrel to be ready to repurpose rain when it does fall.

Payment Options

We accept various payment options including:

  • Automatic Bill Payments
  • Online Payments
  • Telephonic Payments
  • In-Office Payments
  • Front door drop box (for after hours)

Service Line Inventory Survey

We’ve launched a countywide project to identify the material of each customer’s service line.

With this information, we’ll have the ability to accurately inventory every service line of ICMSA owned water system throughout the county. Additionally, this information will be used to eliminate any service line identified to be lead.

Consumer Confidence Reports

The 2023 Consumer Confidence Report is now available.

The report is a summary of water quality on your water system.

Request Service

New customers must complete the Request for Service form.

Report an emergency

If you have an emergency to report, please call:


View additional contact information

Save money on your insurance

Did you know?

Having a FIRE HYDRANT in close proximity to your property can save you money on your homeowner’s insurance?

Click here for more information

Payment Assistance

If you are struggling to pay your water and/or sewer bill, you may be able to receive assistance from one of the following programs.

Please visit their site for more information:

​Emergency Rental Assistance Program (ERAP)
Water Assistance Program/LIHWAP

Report Illegal Fire Hydrant Use

The use of fire hydrants by anyone other than ICMSA employees or your local fire department is a misdemeanor of the third degree, subject to fines and punishable by up to a year in jail. Besides the costs to replace the water, which are passed onto the customers, broken hydrant fixtures may prevent fire personnel from saving your property during a fire emergency. 

Please report any suspicious use of fire hydrants to ICMSA immediately. 

Please call 724-349-6640 to report use during business hours or after hours, or email customercare@icomsa.org.

Online Bill Pay Customers

If you pay through our website portal, your payment will post to your ICMSA account the next business day. If you pay through any other online bill payment service, such as your own bank, please allow plenty of time for us to receive your payment.

Online bill payment services, such as your bank, cut and mail us a paper check. The transfer of funds is not automatic, and in some instances may take 7-10 days or longer depending on bank processing time and the postal service. In most instances, paper checks are entered and posted to our system the same day that they are received here at the office.

Please take this into consideration if you are paying through any other online bill pay service other than ICMSA’s.