Latest News The Authority’s online bill pay service will down for maintenance on April 8th, 2020, between 8:00 a.m. and 12:00 noon Eastern Standard Time. We apologize for any inconvenience this may cause. ---------------------------- WORKING FOR YOU – Updated March 20, 2020 – 11:00 a.m. As you have probably heard, Governor Wolf ordered all non-life sustaining business to close. For the safety of our customers and our employees, the ICMSA Office is closed to the public. However, our field staff are still working to provide water and sewer operations. We will get through this together! In an effort to reduce the transmission of the coronavirus, the Authority is taking the following precautionary steps until further notice: The ICMSA Office is closed to the public. Office staff continues to work both from the office and remotely. Calls will be answered as usual. You can read the full list of payment options in the center column of this webpage under “Attention ICMSA Customers”. ICMSA has suspended all non-emergency service calls indefinitely. Tap and service applications may be made online, by telephone at 724-349-6640, or via email to email@example.com. We apologize for any inconvenience and appreciate your patience during this difficult time. ---------------------------- ICMSA operators and office staff provide a vital service to the people and businesses in our communities of Indiana County. Intimidation by either verbally or physically threatening an ICMSA employee will not be tolerated. There is no excuse for any ICMSA employee to be threatened while carrying out their official duties. PLEASE BE AWARE THAT ANY SUCH THREATS WILL BE IMMEDIATELY REPORTED TO LAW ENFORCEMENT AND WILL BE PROSECUTED TO THE FULLEST EXTENT OF THE LAW. ICMSA is offering several new options for our customers. We now offer the ACH Payment Option (automatic deduction), online bill pay, and e-billing. We also offer an online customer portal through which you can pay your bill, and view usage and payment history. Click on the following link to view the options electronically. ICMSA Customer Letter June 2018.docx Online Bill Pay Customers - If you pay through our website portal, your payment will post to your ICMSA account the next business day. If you pay through any other online bill payment service, such as your own bank, please allow plenty of time for us to receive your payment. Online bill payment services, such as your bank, cut and mail us a paper check. The transfer of funds is not automatic, and in some instances may take 7-10 days or longer depending on bank processing time and the postal service. In most instances, paper checks are entered and posted to our system the same day that they are received here at the office. Please take this into consideration if you are paying through any other online bill pay service other than ICMSA's.